- Cloud Products
- Portal Products
- Managed Services
Cloud Products
Our Cloud
Products
The CarynHealth cloud platform for payors offers an array of individual products that can be acquired in part or all, providing the best fit for your needs.
ShrPA Community Cloud
ShrPA Community Cloud is a digital transformation platform that supports use cases and APIs for finance and accounting, brokers and agents, and customers. It processes, validates, and reconciles all program information, including claims, transactions, orders, and everything else you’ll need for tracking, agent support, and regulatory compliance.
Enrollment Cloud
You’ll have everything you need to enroll and renew members in payor programs, via agents or self service, with a step-by-step workflow. It includes easy to use apps for agents and brokers, member enrollment, and an AI knowledge base where agents can ask questions about program features.
Member
Cloud
Cloud
Provide a mobile, user-friendly member “home base” for daily interactions with their plan or program. It encourages digital engagement while lowering support requirements. A mobile member app provides authenticated access to enrolled members with claims status, payment methods, check status on program deductibles, and more.
Service
Cloud
Cloud
Provide customer service representatives with a natural language artificial intelligence (AI) tool that provides a 360-degree view of the customer for sales agents, customer service reps, and members. It supports case management including status requests and program information, task management, and provides an “Ask Caryn” assistant for quick access to valuable information.
AI Digital Concierge Cloud
The CarynHealth Digital Concierge platform includes artificial intelligence (AI) technologies for interactions with customers, as well as a full-fledged Service Cloud infrastructure built on Salesforce® Service Cloud. Digital chat tools can be integrated into the CarynHealth suite of apps to augment support teams or directly support customers with machine learning and natural language capabilities.
ShrPA Community Cloud
ShrPA Community Cloud is a digital transformation platform that supports use cases and APIs for finance and accounting, brokers and agents, and customers. It processes, validates, and reconciles all program information, including claims, transactions, orders, and everything else you’ll need for tracking, agent support, and regulatory compliance.
Enrollment Cloud
You’ll have everything you need to enroll and renew members in payor programs, via agents or self service, with a step-by-step workflow. It includes easy to use apps for agents and brokers, member enrollment, and an AI knowledge base where agents can ask questions about program features.
Member Cloud
Provide a mobile, user-friendly member “home base” for daily interactions with their plan or program. It encourages digital engagement while lowering support requirements. A mobile member app provides authenticated access to enrolled members with claims status, payment methods, check status on program deductibles, and more.
Service Cloud
Provide customer service representatives with a natural language artificial intelligence (AI) tool that provides a 360-degree view of the customer for sales agents, customer service reps, and members. It supports case management including status requests and program information, task management, and provides an “Ask Caryn” assistant for quick access to valuable information.
AI Digital Concierge Cloud
The CarynHealth Digital Concierge platform includes artificial intelligence (AI) technologies for interactions with customers, as well as a full-fledged Service Cloud infrastructure built on Salesforce® Service Cloud. Digital chat tools can be integrated into the CarynHealth suite of apps to augment support teams or directly support customers with machine learning and natural language capabilities.
Portal Products
Our Portal
Products
The CarynHealth cloud platform for payors offers an array of individual products that can be acquired in part or all, providing the best fit for your needs.
Sales
Portal
Portal
CarynHealth’s highly configurable Sales Portal enables different views and summaries for Agencies and Agents to manage their book of business. Manage revenue and accelerate sales with access to meaningful data and a transparent view across the pipeline.
Enrollment Portal
The CarynHealth Enrollment Portal was built to simplify and enhance the enrollment experience. It’s an engaging self-service or broker/agent assisted app that prompts the prospective new member through every step of the enrollment process, all the way through payment arrangements and compliance data capture.
Member Portal and Apps
The CarynHealth Member Portal is a single, easy to navigate destination for everything a member needs for a high-satisfaction experience. Their information is secure and accessible 24/7 from an app designed and developed for mobile devices. With the CarynHealth Member Portal, the sharing experience is as easy as shopping online from their favorite e-tailer.
Sales Portal
CarynHealth’s highly configurable Sales Portal enables different views and summaries for Agencies and Agents to manage their book of business. Manage revenue and accelerate sales with access to meaningful data and a transparent view across the pipeline.
Enrollment Portal
The CarynHealth Enrollment Portal was built to simplify and enhance the enrollment experience. It’s an engaging self-service or broker/agent assisted app that prompts the prospective new member through every step of the enrollment process, all the way through payment arrangements and compliance data capture.
Member Portal and Apps
The CarynHealth Member Portal is a single, easy to navigate destination for everything a member needs for a high-satisfaction experience. Their information is secure and accessible 24/7 from an app designed and developed for mobile devices. With the CarynHealth Member Portal, the sharing experience is as easy as shopping online from their favorite e-tailer.
Managed Services
Our Managed
Services
Clients (Payors) can outsource functions for day-to-day payor operations. CarynHealth solutions are integrated and customized to your needs.
Consumer Lifecycle Support
Optimize the member experience lifecycle from new enrollments, through day-to-day member engagement, to annual renewals and customer satisfaction assessments.
Consumer Services
Maximize customer satisfaction and lower support costs with a suite of options from telephone support to AI-powered chat bots and online resources such as mobile portals.
Customization Services
Each product supports rapid customization while maintaining compliance and managing cost and complexity, supporting each client’s needs and implementation requirements.
Enrollment
Services
Services
Set up, recruit, and enroll new members into a payor community. Both agent-assisted and consumer self-service models are available through our optimized enrollment system with its step by step workflow.
Marketing Services
Get expert support in driving new member enrollments to plans and programs with a full array of services that include setting up, running, and evaluating marketing strategies for your payor program.
Member
Services
Services
Design, customize, and continuously enhance member experiences through innovative care solutions enriching the community of employees or consumers in addition to new technology supported user features and services for members.
Sharing
Services
Services
Implement health care sharing ministry programs with virtual member-to-member sharing of contributions for medical expenses among all program members.
Plan Design and Actuarial Services
Design plans, programs, and model coverage, along with assessing risk assumptions to determine base premiums or member monthly share amounts.
Implementation Services
A holistic “journey map” approach is taken initially to insure all stakeholders are on the same page and agree on the mission which is followed by the creation of a process optimized blueprint for execution and alignment across the enterprise.
Consumer Lifecycle Support
Optimize the member experience lifecycle from new enrollments, through day-to-day member engagement, to annual renewals and customer satisfaction assessments.
Consumer Services
Maximize customer satisfaction and lower support costs with a suite of options from telephone support to AI-powered chat bots and online resources such as mobile portals.
Customization Services
Each product supports rapid customization while maintaining compliance and managing cost and complexity, supporting each client’s needs and implementation requirements.
Enrollment Services
Set up, recruit, and enroll new members into a payor community. Both agent-assisted and consumer self-service models are available through our optimized enrollment system with its step by step workflow.
Marketing Services
Get expert support in driving new member enrollments to plans and programs with a full array of services that include setting up, running, and evaluating marketing strategies for your payor program.
Member Services
Design, customize, and continuously enhance member experiences through innovative care solutions enriching the community of employees or consumers in addition to new technology supported user features and services for members.
Sharing Services
Implement health care sharing ministry programs with virtual member-to-member sharing of contributions for medical expenses among all program members.
Plan Design and Actuarial Services
Design plans, programs, and model coverage, along with assessing risk assumptions to determine base premiums or member monthly share amounts.
Implementation Services
A holistic “journey map” approach is taken initially to insure all stakeholders are on the same page and agree on the mission which is followed by the creation of a process optimized blueprint for execution and alignment across the enterprise.